Shipping + Returns + Fine Print

QUESTIONS ABOUT SHIPPING OR RETURNS? CONTACT US:
orders@highergroundstrading.com  |  (231) 922-9009

SHIPPING

Expect Fulfillment & Shipping Delays

Expect delays in order processing due to our commitment to the health and safety of our staff in relation to COVID-19, and an increase in order volumes. We’re doing all that we can to get your order out as soon as possible. Please add extra tolerance around lead times due to shipping restrictions to the COVID-19 outbreak. We’re doing our best, but please expect fulfillment delays.
 
We have also been informed that significant shipping delays can be expected from the United States Postal Service. Your package shipping progress can be tracked from the "Your Order Is On The Move!" email you will receive when your order is ready to be shipped. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service, but please let us know if your package has been in transit for over seven business days.


Hold requests
Unfortunately we are unable to accommodate requests to ship coffee at a later date than it was originally ordered. Please expect your item(s), including initial subscription installments, to ship within two business days of ordering. 

Incorrect addresses
Please ensure that your shipping address is accurate when you place your order. If an address is entered incorrectly, Higher Grounds is not responsible for locating or redirecting your package.

Damaged packages
Higher Grounds is not responsible for packages that were damaged in transport or after delivery. To file a claim on damaged items, please contact the carrier.

In-store pickup 
We offer free in-store pickup for all online orders at our coffee bar: 806 Red Drive, Traverse City, MI. Simply select "Hold for pickup" at checkout. Please allow 2 business days for order processing for all in-store pickups. 

Shipping policy 
Please allow 2 business days for order processing, followed by 2-5 days for delivery depending upon the option you choose. Orders eligible for free shipping will be delivered by the carrier of our choice. If you need a specific carrier, please select and pay for that option at checkout. 

Holiday shipping dates
Our coffee bar + roastery is closed for the following holidays. Please allow one extra day for order processing during these times.

New Year's Eve
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day 

RETURNS

Online returns/exchanges
In the rare event of a quality or product packaging issue, replacements will be made at no charge to the customer. If a refund or replacement is due to customer preference, return shipping cost is the responsibility of the customer. All replacement shippiments will be sent at no charge after the return has been received.

SEND RETURN SHIPMENTS TO:
ATTN: RETURNS Higher Grounds Trading Co.
806 Red Dr, Traverse City, MI 49684

In-store returns/exchanges 
Items purchased in our coffee bar location may be returned for replacement or refund within 30 days of purchase with receipt. Returns and replacements of bulk or packaged coffee products are limited to 1 pound.

In the rare event of a quality or product packaging issue,  replacements will be issued regardless of where the coffee was purchased, with or without a receipt. If a refund or replacement is due to customer preference, all products not purchased directly from Higher Grounds must be returned to the original grocery store, restaurant, or other business of purchase.